About
Services
- Our Services
  - New Water Connection
    We shall make available application forms for new connections at the approved…
  - Billing and Bill Distribution
    We pledge to provide an accurate billing system through an internationally…
  - Payment for Services
    We will make it easier for our customers to make payments by Mpesa: Paybill: 913350…
  - Disconnection and Reconnection
    Our customer policy aims at discouraging the disconnection of our services…
  - Water Distribution Maintenance
    Under normal circumstances, water supply will be closed off to reduce water loss…
  - Extensions of Water Supply
    Prior to making any water supply extensions, we shall undertake to…
- Customer Service
  - Customer Commitment
    All Company staff pledge to our current and future customers the highest quality service. We commit to providing a level of customer care, which will at the very least, meet our customers’ expectations…
  - Customer Complaints
    We value customer complaints and we consider them as feedback/suggestions for improvement. Our policy on handling customer complaints is geared towards…
  - Customer Responsibilities
    To facilitate the provision of the above services in a sustainable manner, the customer shall also be expected to do the following…
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- Resources
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Contact Us

About
Services
- Our Services
  - New Water Connection
    We shall make available application forms for new connections at the approved…
  - Billing and Bill Distribution
    We pledge to provide an accurate billing system through an internationally…
  - Payment for Services
    We will make it easier for our customers to make payments by Mpesa: Paybill: 913350…
  - Disconnection and Reconnection
    Our customer policy aims at discouraging the disconnection of our services…
  - Water Distribution Maintenance
    Under normal circumstances, water supply will be closed off to reduce water loss…
  - Extensions of Water Supply
    Prior to making any water supply extensions, we shall undertake to…
- Customer Service
  - Customer Commitment
    All Company staff pledge to our current and future customers the highest quality service. We commit to providing a level of customer care, which will at the very least, meet our customers’ expectations…
  - Customer Complaints
    We value customer complaints and we consider them as feedback/suggestions for improvement. Our policy on handling customer complaints is geared towards…
  - Customer Responsibilities
    To facilitate the provision of the above services in a sustainable manner, the customer shall also be expected to do the following…
Media Center
- News
- Reports
- Resources
- Events
- Vacancies
Tenders
Contact Us

Archive for: Resources

TAVEVO Water and Sewerage Company Ltd > Resources

CHANGE OF VENUE FOR TAVEVO ANNUAL GENERAL MEETING

October 4, 2023

This is to notify the public of the change of venue for the upcoming Tavevo Annual General Meeting. The meeting will now be held at the Two Oceans Hot...

June 21, 2023

October 5, 2022

October 5, 2022

September 8, 2022

Ten (10) year draft Strategic Plan

About
Services
- Our Services
  - New Water Connection
    We shall make available application forms for new connections at the approved…
  - Billing and Bill Distribution
    We pledge to provide an accurate billing system through an internationally…
  - Payment for Services
    We will make it easier for our customers to make payments by Mpesa: Paybill: 913350…
  - Disconnection and Reconnection
    Our customer policy aims at discouraging the disconnection of our services…
  - Water Distribution Maintenance
    Under normal circumstances, water supply will be closed off to reduce water loss…
  - Extensions of Water Supply
    Prior to making any water supply extensions, we shall undertake to…
- Customer Service
  - Customer Commitment
    All Company staff pledge to our current and future customers the highest quality service. We commit to providing a level of customer care, which will at the very least, meet our customers’ expectations…
  - Customer Complaints
    We value customer complaints and we consider them as feedback/suggestions for improvement. Our policy on handling customer complaints is geared towards…
  - Customer Responsibilities
    To facilitate the provision of the above services in a sustainable manner, the customer shall also be expected to do the following…
Media Center
- News
- Reports
- Resources
- Events
- Vacancies
Tenders
Contact Us

Archive for: Resources

CHANGE OF VENUE FOR TAVEVO ANNUAL GENERAL MEETING

WATER RATIONING PROGRAM

HATI YA HUDUMA KWA WATEJA – TOLEO LA KISWAHILI

REVISED CUSTOMER SERVICE CHARTER – ENGLISH VERSION

DRAFT STRATEGIC PLAN 2022/2023-2031/2032