The Front Desk Officer and other officers will always be available to guide every applicant on how to fill the form correctly and register completed forms.
- We shall carry out a survey of the customer premises and determine the requirements for the new connection within 24 hours of registering the application forms and payment of requisite survey fees.
- Our staff will be available to inspect all plumbing work done by a customer before effecting any service connection.
- Connection is effected within one day once the pipe laying works is completed.
- Every customer is provided with a meter upon payment of a refundable deposit as per our tariffs. The deposit refund shall be payable within three days after closing of account.
- During the installation of a new connection, the customer will be provided with information explaining how to maintain the service line, what to do in case of water leaks and economical use of water.
- The customer will receive his or her first bill within one month from the connection date. Click this link to download rationing program.