The Front Desk Officer and other officers will always be available to guide every applicant on how to fill the form correctly and register completed forms.
  • We shall carry out a survey of the customer premises and determine  the requirements for the new connection within 24 hours of registering the application forms and payment of requisite survey fees.
  • Our staff will be available to inspect all plumbing work done by a customer before effecting any service connection.
  • Connection is effected within one day once the pipe laying works is completed.
  • Every customer is provided with a meter upon payment of a refundable deposit as per our tariffs. The deposit refund shall be payable within three days after closing of account.
  • During the installation of a new connection, the customer will be provided with information explaining how to maintain the service line, what to do in case of water leaks and economical use of water.
  • The customer will receive his or her first bill within one month from the connection date. Click this link to download rationing program.
  • Phase 1: Survey of the location

    when a customer requests to have a new connection, we undertake a survey to establish whether the premise had water previously, the materials needed to do the connection and the neighbors surrounding the premise.

  • Phase 2: Filling NC form and payment.

    We will fill the new connection form and attach the required mandatory documents and then the customer pays new connection fee of Kshs 2,500 and new connection deposit which depends on the category/typology.

  • Phase 3: Meter installation.

    After filling the form and the payment is done,  the next and last step is meter installation. Meters are provided by the company free of charge. We install new connection meters Thursday and Friday every week.