Providing a range of payment options which will include postbank, equity easypay, Mpesa Paybill 913350 or cheque deposit.

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Driving better customer experiences in any channel or business process.

Send bills via SMS with notification indicating customer position of indebtedness and Remind customers to settle their bills through media announcements.

  • Account to account transfer.

    Customers can request in writing to transfer any credit balance on one account to offset a debit balance of another account under the same customer name and identity details.

  • disconnection of water supply.

    we give  a disconnection notice on the monthly bill to disconnect customers who are in arrears. This attracts an penalty of Kshs. 1,000.

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  • Termination of contract

    This will be done when a customer wishes to permanently disconnect his/her connection upon a payment of Kshs 200. Also the account to be terminated must have a zero balance.

  • Unacceptable Customer Behaviour.

    TAVEVO WATER expects all its services to be paid for and advises both its current and potential customers to refrain from the act of; Consuming water illegally, Tampering with the TAVEVO WATER’s water meters or Water meter bypass. These acts may lead to heavy fines and/or imprisonment as prescribed by the law.

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