Its easy to check your balance, dial *457# to query your account balance/ get your latest bill.
Working with the customer to correct any problem, and taking action for any billing problem.
Customer can lodge any complaints regarding errors on their bills to the Tavevo offices within three months, after which the complaint shall not be valid. Complaints on erroneous bills shall be acted upon within 24 hours. However, in special instances, this period may vary depending on the nature of investigations required, in which case, the customer will be regularly updated on the progress made.