Its easy to check your balance, dial *457# to query your account balance/ get your latest bill.

Working with the customer to correct any problem, and taking action for any billing problem.

Customer can lodge any complaints regarding errors on their bills to the Tavevo offices within three months, after which the complaint shall not be valid. Complaints on erroneous bills shall be acted upon within 24 hours. However, in special instances, this period may vary depending on the  nature of investigations required, in which case, the customer will be regularly updated on the progress made.

  • Customers must allow Tavevo staff access to all meters at all times for the purposes of meter reading and maintenance.
  • Monthly meter readings. Timely bill production that shall be within a 30 days billing cycle. Bills shall be sent via SMS after production.
  • Making our tariffs easy to understand and providing the detail(s) needed.