The purpose for this website is to enlighten our esteemed customers on the services provided by TAVEVO WATER, their quality and availability.

To provide adequate portable piped water and sewerage services efficiently and economically to the community in Taita Taveta County.

The purpose for this website is to enlighten our esteemed customers on the services provided by TAVEVO WATER, their quality and availability.  The website is also our public declaration to our customers of our commitment to the delivery of these services.

It spells out what the services and standard of service delivery that the customers should expect from us, and how to seek remedy if our services fall below our customers’ expectations.

Our Customer Charter seeks to ensure that we:

  • Treat all customers with respect and courtesy;
  • Keep customers informed about our products and services and    communicate any changes promptly;
  • Consult with customers through regular meetings and provide a 24-hour service channel for customer enquiries;
  • Welcome constructive criticism from customers and use comments and suggestions for improvement; and
  • Offer professional and effective services to all customers.

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Tavevo Offices
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Population in Water Supply

Customer Charter

  • Treat all customers with respect and courtesy;
  • Keep customers informed about our products and services and    communicate any changes promptly;
  • Consult with customers through regular meetings and provide a 24-hour service channel for customer enquiries.

Core Values

  • Good Corporate Governance
  • Customer Focus
  • Teamwork and Efficiency
  • Continuous learning
  • Foster Social Responsibility

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Vision

To be the leading provider of quality affordable water and sewerage services in Taita Taveta County.

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Our Commitment

All Company staff pledge to our current and future customers the highest quality service. We commit to provide a level of customer care, which will at the very least, meet our customers’ expectations.

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Mission

To provide adequate portable piped water and sewerage services efficiently and economically to the community in Taita Taveta County.

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Our Mandate

In general terms, mandates prescribe what must or should be done under the organization’s charter and policies as well as under various laws, codes, and regulations.

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