About
Services
- Our Services
  - New Water Connection
    We shall make available application forms for new connections at the approved…
  - Billing and Bill Distribution
    We pledge to provide an accurate billing system through an internationally…
  - Payment for Services
    We will make it easier for our customers to make payments by Mpesa: Paybill: 913350…
  - Disconnection and Reconnection
    Our customer policy aims at discouraging the disconnection of our services…
  - Water Distribution Maintenance
    Under normal circumstances, water supply will be closed off to reduce water loss…
  - Extensions of Water Supply
    Prior to making any water supply extensions, we shall undertake to…
- Customer Service
  - Customer Commitment
    All Company staff pledge to our current and future customers the highest quality service. We commit to providing a level of customer care, which will at the very least, meet our customers’ expectations…
  - Customer Complaints
    We value customer complaints and we consider them as feedback/suggestions for improvement. Our policy on handling customer complaints is geared towards…
  - Customer Responsibilities
    To facilitate the provision of the above services in a sustainable manner, the customer shall also be expected to do the following…
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- Resources
- Events
- Vacancies
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Contact Us

About
Services
- Our Services
  - New Water Connection
    We shall make available application forms for new connections at the approved…
  - Billing and Bill Distribution
    We pledge to provide an accurate billing system through an internationally…
  - Payment for Services
    We will make it easier for our customers to make payments by Mpesa: Paybill: 913350…
  - Disconnection and Reconnection
    Our customer policy aims at discouraging the disconnection of our services…
  - Water Distribution Maintenance
    Under normal circumstances, water supply will be closed off to reduce water loss…
  - Extensions of Water Supply
    Prior to making any water supply extensions, we shall undertake to…
- Customer Service
  - Customer Commitment
    All Company staff pledge to our current and future customers the highest quality service. We commit to providing a level of customer care, which will at the very least, meet our customers’ expectations…
  - Customer Complaints
    We value customer complaints and we consider them as feedback/suggestions for improvement. Our policy on handling customer complaints is geared towards…
  - Customer Responsibilities
    To facilitate the provision of the above services in a sustainable manner, the customer shall also be expected to do the following…
Media Center
- News
- Reports
- Resources
- Events
- Vacancies
Tenders
Contact Us

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TAVEVO Water and Sewerage Company Ltd > Resources > REVISED CUSTOMER SERVICE CHARTER – ENGLISH VERSION

REVISED CUSTOMER SERVICE CHARTER – ENGLISH VERSION

Tavevo Water
October 5, 2022

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Last Updated December 7, 2023

REVISED CUSTOMER SERVICE CHARTER - ENGLISH VERSION

About
Services
- Our Services
  - New Water Connection
    We shall make available application forms for new connections at the approved…
  - Billing and Bill Distribution
    We pledge to provide an accurate billing system through an internationally…
  - Payment for Services
    We will make it easier for our customers to make payments by Mpesa: Paybill: 913350…
  - Disconnection and Reconnection
    Our customer policy aims at discouraging the disconnection of our services…
  - Water Distribution Maintenance
    Under normal circumstances, water supply will be closed off to reduce water loss…
  - Extensions of Water Supply
    Prior to making any water supply extensions, we shall undertake to…
- Customer Service
  - Customer Commitment
    All Company staff pledge to our current and future customers the highest quality service. We commit to providing a level of customer care, which will at the very least, meet our customers’ expectations…
  - Customer Complaints
    We value customer complaints and we consider them as feedback/suggestions for improvement. Our policy on handling customer complaints is geared towards…
  - Customer Responsibilities
    To facilitate the provision of the above services in a sustainable manner, the customer shall also be expected to do the following…
Media Center
- News
- Reports
- Resources
- Events
- Vacancies
Tenders
Contact Us