We shall make available application forms for new connections at the approved…
We pledge to provide an accurate billing system through an internationally…
We will make it easier for our customers to make payments by Mpesa: Paybill: 913350…
Our customer policy aims at discouraging the disconnection of our services…
Under normal circumstances, water supply will be closed off to reduce water loss…
Prior to making any water supply extensions, we shall undertake to…
All Company staff pledge to our current and future customers the highest quality service. We commit to providing a level of customer care, which will at the very least, meet our customers’ expectations…
We value customer complaints and we consider them as feedback/suggestions for improvement. Our policy on handling customer complaints is geared towards…
To facilitate the provision of the above services in a sustainable manner, the customer shall also be expected to do the following…