We pledge to provide an accurate billing system through an internationally recognized and secure billing process that complies with the best practice billing and bill distribution principles. This will include:
- Monthly meter readings
- Requesting customers to allow Tavevo staff access to all meters at all times for the purposes of meter reading and maintenance
- Timely bill production that shall be within a 30 days billing cycle
- Bills shall be sent via SMS after production.
- Making our tariffs easy to understand and providing the detail(s) needed
- Working with the customer to correct any problem, and taking action for any billing problem.