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Billing and Bill Distribution

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We pledge to provide an accurate billing system through an internationally recognized and secure billing process that complies with the best practice billing and bill distribution principles. This will include:

  • Monthly meter readings
  • Requesting customers to allow Tavevo staff access to all meters at all times for the purposes of meter reading and maintenance
  • Timely bill production that shall be within a 30 days billing cycle
  • Bills shall be sent via SMS after production.
  • Making our tariffs easy to understand and providing the detail(s) needed
  • Working with the customer to correct any problem, and taking action for any billing problem.

Water Distribution Maintenance

Main Pipes and Distribution

Under normal circumstance, water supply will be closed off to reduce water loss within 30 minutes after a report of leak/burst is received. Within 6 hours of receipt of report on leak/burst, repairs will be completed and the pipes flushed before water supply to customers is resumed.

Service Lines

Under normal circumstance, water supply will be closed off to reduce water loss within 30 minutes after a report of leak/burst is received. Within 3 hours of receipt of report on leak/burst, repairs will be completed and the pipes flushed before water supply to customers is resumed.

The site of repairs will be reinstated to the original state before leaving the site.

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Extensions of Water Supply

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Prior to making any water supply extensions, we shall undertake to:

Carry out a survey to establish the demand, willingness and the affected population’s ability to pay for the intended services through:

  • Questionnaires
  • Interviews
  • Consultations with the local authority on issues related to extension of the mains, including land issues
  • Carry out a cost benefit analysis to establish the following:
    • The viability of the mains extension
    • Cost of the mains extension
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CHANGE OF VENUE FOR TAVEVO ANNUAL GENERAL MEETING

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NOTICE OF THE ANNUAL GENERAL MEETING OF TAVEVO WATER AND SEWERAGE COMPANY LIMITED.

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